Trouble Shooting Slow Connection Speed and “Drop” Issues
Slow speeds? Getting dropped while working online? Here is a basic trouble shooting checklist to avoid and/or resolve these issues.
Reboot Your DSL Modem/Router
- Locate the power cord plugged into the back of your modem (usually a thin, black cable)
- With your modem powered on, pull the power cord out of the back of the modem
- Wait 30 seconds, and plug the power cord back into the modem
- It may take a few minutes for your connection to come back up
- If you have any other devices beyond your modem, such as a wireless router, reboot that as well using the steps above
Check Your DSL Filters
Every device in your home that is using the same phone line as your DSL modem/router requires a DSL filter. Filters must be installed correctly in order to be effective. The filter should be plugged into a telephone jack, and the device should be plugged into the filter. Filters plugged directly into any device will not work properly (see our DSL Filter Installation Guide for help). Common devices are telephones, fax machines, satellite TV boxes, stand alone answering machines, and home security systems.*
*Filters for home security systems are specific to the security system itself, and must be provided by the manufacturer of that system. Please contact your home security provider for more information.
Your DSL modem/router is the only device that should not be filtered. The phone cord that comes from the back of the modem should be plugged directly into your wall jack, without a filter.
Check Your Phone Line
Make sure you have a good, clear connection on any land-line phones. Any noise on the line such as static, clicking, popping etc. will cause your DSL connection to be unstable