Tips For Troubleshooting Wi-Fi Calling: It is Probably Not Your Internet Connection!

Wi-Fi calling is a feature that allows you to make calls over your home internet connection instead of relying on a weak cellular signal. However, if you are experiencing dropped calls, poor audio quality, or difficulty making calls, you might wonder if your internet connection is to blame.

Good news: In almost all cases, your internet connection is not the problem! Wi-Fi calling depends on several factors, and a few quick troubleshooting steps can often resolve any issues.

Common Wi-Fi Calling Issues & Solutions

1. Enable Wi-Fi Calling on Your Phone

Before troubleshooting further, make sure Wi-Fi calling is turned on:

• iPhone: Go to Settings > Cellular > Wi-Fi Calling and toggle it on.
• Android: Go to Settings > Network & Internet > Mobile Network > Advanced > Wi-Fi Calling and enable it.

2. Restart Your Phone

A simple restart can resolve many connectivity issues. Try turning your phone off and back on, or switch to Airplane Mode for a few seconds before turning it back off.

3. Stay Close to Your Wi-Fi Router

Wi-Fi signals weaken with distance and obstructions like walls, mirrors, and appliances. Plus, cell phones don’t have external antennas, so their Wi-Fi reception is not as strong as other devices. If calls drop, try moving closer to your router. If you need better coverage, we offer Whole Home Wi-Fi solutions—give us a call to learn more!

4. Adjust Your Phone’s Network Settings

Phones sometimes struggle to switch between Wi-Fi and cellular networks. To avoid interruptions, set your phone to Wi-Fi Preferred mode in the Wi-Fi calling settings to ensure it stays connected.

5. Update Your Phone’s Software

Outdated software can cause connectivity problems. Check for system updates and carrier settings updates to keep your phone running smoothly.

Still Having Issues?

If you continue to have issues with Wi-Fi calling, try disabling it and making a traditional cellular call. If your fiber internet is working well for streaming, browsing, and other tasks, the issue likely lies with your phone or carrier settings—not your internet connection.

Got questions? Contact Technical Support: 888-321-0815 (Available 24/7) – we are here to help!