• Topics:
• Account

Secure Pay-by-Phone

Call 844-952-2404

Our Pay By Phone system is an easy way to make a payment, check your balance, confirm a payment, or setup auto-pay.  Available 24 hours a day / 7 days a week.

The first time you call, have the following available:

Main Menu

1 – To make a payment on your account
2 – Check account status
3 – Create or update your PIN number for an an electronic check payment
4 – Update your recurring payment information
5 – Update your saved payment information
9 – Repeat this menu

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How to Make a Payment

Please enter your account number followed by the # sign (if this is correct Press 1; if not Press 2)

1 – To pay total amount due
2 – To enter a specific payment. For example: enter 1 5 0 0 3 # for $150.03 (if this is correct Press 1; if not Press 2)
3 – To continue without making a payment (will take you back to payment options menu)
9 – To repeat this information

Once You Enter Amount You Want to Pay

1 – Add another account to payment total
2 – Process payment

Select Payment Method

1 – Pay by American Express, Discover, MasterCard, or Visa
2 – Pay by check
3 – Exit this menu without making a payment (will take you back to payment options menu)
9 – Repeat these options

Using a Credit or Debit Card as Your Payment Method

1 – If correct (enter credit card number; enter expiration date; enter security code on back of card and Press #)
2 – Review your payments
3 – Restart payment process (will bring you back to payment options menu)
9 – Repeat these options

Using a Check as Your Payment Method

Please enter your current PIN or the last four digits of your social security number to verify your identity.

1 – If correct enter four digit PIN number; enter bank nine digit routing number; enter checking account number and Press #;

• if personal account Press 1; if business account Press 2;
• if checking account Press 1; if savings account Press 2;
• if you want us to save payment information Press 1, if not Press 2

2 – Review your payments
3 – Restart payment process (will take you back to payment options menu)
9 – Repeat these options

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Checking Your Account Status Menu

Enter account number and then Press # (if this is correct Press 1; if not Press 2).

Enter your 4-digit PIN and #.

1 – To make a payment
2 – Check account status
3 – Create or update PIN number
9 – Repeat this menu

Create or Update PIN Number ***Only Needed for Electronic Check Payments****

Enter account number and then Press # (if this is correct Press 1; if not Press 2)

1 – Enter last four digits of your social security number